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Ordering beach invitations has never been easier. Here are some frequently asked questions to help you through the ordering process.
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Can I customize my hard copy mailed sample? Can I order a sample first? Can I see a proof before I order? Can you explain the quantity box on the order form? What are the different paper types? What are the different print processes? What are the left panel fields on my order form? What are the paper color options available? What are the paper or stock options available? What are the right panel fields on my order form? What are the rsvp lines for? What are your assembly options? What is a monogram? What is a motif? What is a set? What is included with the rush option? What is the background color? What is the cover color? What is the graphic ink color? What is the inner layout? What is the ribbon color? What is the rsvp return address for? What is the text ink color? What is the upper panel verse? What is the wedding colors box on the order form? What should I put in the special instructions box on the order form? What should I put into the wording lines? Where can I find a list of fonts? Where can I view a list of ink colors? Where should I send my photo? Why are you asking for our names, date, time, location and Web site on the order form? Do you take international currency? Can I see my invitation before it prints? What if I need my invitations customized? What if I need to change my wording? What is the "Names on Front/Top" box for? Where can I see the different pricing options for my invitations? When will I receive my eproof? Do you have matching response cards? What are the terms and agreements? What is your privacy policy?
Can I customize my hard copy mailed sample?
Samples are generic and cannot be personalized. However, after you place your order of 25 or more the manufacturer will send an eproof within a day or two. You can make as many changes as you like to the eproof and order as many eproofs as you need.
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Can I order a sample first?
Absolutely. Shop for western invitation samples in our sample section. Samples are generic and cannot be personalized. However, after you place your order of 25 or more, we will send an eproof so between the generic sample and customized eproof, you can visualize what you will receive.
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Can I see a proof before I order?
After you place your order the manufacturer will send an eproof within a day or two. You can make as many changes as you like to the eproof and order as many eproofs as you need. However, the manufacturer won't render the proofs without an order being placed.
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Can you explain the quantity box on the order form?
Each product has a quantity with a corresponding price. Ex. Quantity: 75 ( $187.90). That price is the base price and will not change unless you add something extra to the invitations.
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What are the different paper types?
Matte - a dull finished stock
Shimmer - a shimmery finished stock with a sheen
Linen - a textured stock with a linen feel
High gloss - a glossy finished stock with a smooth finish
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What are the different print processes?
Raised ink means that your invitation is processed via thermography. You can feel the wording on the paper this way. Flat ink means your invitation is either printed via laser, digital or offset. You cannot feel the ink come off the paper with this option.
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What are the left panel fields on my order form?
If you are ordering a boarding pass, you will see these fields on your order form. This is the information for the left side of the boarding pass.
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What are the paper color options available?
Many invitations are available in white or ecru/cream. Each product page will specify what colors are available in the order form. Specialized colors can be requested and ordered for a customization charge. Contact us for details.
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What are the paper or stock options available?
Each invitation has different stock options. Many of them come in a white or ecru/cream.
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What are the right panel fields on my order form?
If you are ordering a boarding pass, you will see these fields on your order form. This is the information for the right side of the boarding pass. If the right panel is detachable, as it will state in the product description, the right panel can be used as an rsvp card. If rsvp wording is used, we will be happy to include printed rsvp envelopes with your order.
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What are the rsvp lines for?
The rsvp lines are for the included response card for your invitation. Here is a standard rsvp verse:
Please rsvp by March eleventh
M __________________________
____ Accepts with pleasure
____ Declines with regret
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What are your assembly options?
If an invitation needs to be assembled, we can send everything as a diy kit or we can assemble it for you for a nominal fee.
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What is a monogram?
A monogram can either be a single letter or three letters to represent a person or couple.
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What is a motif?
Some invitations are able to have a small image, icon or graphic called a motif. There will be a link to see a list of motives on the invitation product page if it is available.
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What is a set?
When you purchase a set of invitations you are telling us that there will be one set of options and wording with that invitation. You can order 1 set of 25 invitations or 1 set of 100 invitations and it means all of those invitations will have the same wording and options that you've chosen on the order form.
If you choose 2 sets of 25 invitations then you will receive 50 invitations and half of them will have one set of wording and options and the other half will have another set of wording and options.
If you would like 2 or more sets of a personalized product we suggest adding 1 set to the cart and then entering the different personalization on the product page and adding it again as 1 set. The shopping cart will then show 2 sets with different options.
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What is included with the rush option?
Rush printing speeds up the time it takes to create your invitation suite. It does not include rush shipping. Express rush is limited to a few invitations and means that your order is placed in the front of the line and is guaranteed to be shipped within 2 business days. The shipping is upgraded to next day air as well if you are in the United States.
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What is the background color?
The background color is the color behind your wording or the stock color behind your wording.
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What is the cover color?
If your invitation has an outer cover that comes in several colors, you will see this option on the order form. If you want the cover to come in a specialized color, we can do that for you for an extra production charge. Contact us for more details.
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What is the graphic ink color?
Choose the overall color and color tone for your graphics. Click here for a list of available colors.
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What is the inner layout?
The inner layout is the style you choose for the inside. If you are ordering passport invitations, you can see the inner layout here. If you are ordering boarding passes, you can see the inner layout here.
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What is the ribbon color?
Some invitations have ribbon included and specific colors are available. However, custom colors can be ordered if you contact us directly. A customization charge may be applied for special colors not listed on the site.
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What is the rsvp return address for?
All rsvp cards come with a printed address on an included envelope or on the back of an rsvp post card. Don't forget to include your names. The post office has regulations regarding this. If you don't wish to include the address, leave these fields blank. If you don't want rsvp envelopes at all, please leave a note in the special instructions box to disclude them from your order.
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What is the text ink color?
Choose the overall color and color tone for your text and wording. Click here for a list of available colors.
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What is the upper panel verse?
The upper panel verse goes on the top of your passport invitations.
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What is the wedding colors box on the order form?
These colors help us determine what colors to make your invitation. It is optional and you can leave it blank if you want the original colors from the online sample.
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What should I put in the special instructions box on the order form?
Special instructions vary from "bold the bride and groom's names" to "make line 18 smaller than the rest." Special instructions are not required and can be left blank.
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What should I put into the wording lines?
Put all of your personalization in the wording lines. Click here for wording help.
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Where can I find a list of fonts?
Click here to view a list of fonts for your western invitations.
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Where can I view a list of ink colors?
Click here to view a list of ink choices for your western invitations.
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Where should I send my photo?
If you've ordered an invitation with a photo, please e-mail your photo to sales@americanwedlock.com with your order number in the subject line.
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Why are you asking for our names, date, time, location and Web site on the order form?
This information will be placed on your invitation in the appropriate place. If you do not wish to include any of that information you can leave the field blank.
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Do you take international currency?
All charges are in U.S. dollars. International customers are responsible for credit card exchange rates, brokerage and delivery fees, and all tariffs and custom's charges.
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Can I see my invitation before it prints?
Absolutely. You will receive a proof by e-mail within one to three business days after you place your order. Once you receive your eproofs you can make as many changes as you like and order as many eproofs as you need. Your eproofs must be approved before we will put your order into production.
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What if I need my invitations customized?
If you need more customization than just wording or ink color, please contact us for a customization quote.
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What if I need to change my wording?
Your wording can be changed over and over again and numerous eproofs can be ordered until your wording is perfect. However, once you approve the eproof and production has begun, we make no guarantees that we can change the wording, but we will do the best we can.
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What is the "Names on Front/Top" box for?
The "Names on Front/Top" box is for the space on your invitation that is specialized for your names. It is NOT part of your wording.
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Where can I see the different pricing options for my invitations?
Find the quantity box on the product page to see the total price for your invitations. Add-ons like rsvp cards and extra envelopes are not included in that price. You will need to select those separately from the matching pieces section.
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When will I receive my eproof?
Proofs are e-mailed within one to three business days after your payment is processed.
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Do you have matching response cards?
We have matching response cards for all of our invitations. Find all matching pieces here: index.php?cPath=109
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What are the terms and agreements?
The manufacturer may make changes to the font size, combine lines or split lines to accommodate for space availability or the complexity of the font. All changes the manufacturer makes is to make your order look aesthetically pleasing.
Wedlock Invitations is not responsible for personalized items with any typographical errors made by the customer. If a sales representative sees what seems to be a typographical error made by the customer on a personalized item, a sales representative will contact the customer before correcting the error. However, Wedlock Invitations is not responsible for checking errors.
Returns are only accepted on personalized items if a typographical or grammatical error was made by our personnel or suppliers, or if an item purchased from us is dysfunctional in any way when it arrives. We encourage all customers to order a physical sample before placing their larger orders so they know exactly what they are getting. Because computer screens vary, the colors and photo of the product may be slightly different than what is sold so please order a physical sample beforehand. Acceptable returns must be made within 10 working days of expected delivery.
If a customer orders a proof then decides to cancel his or her order before or when the proof is received, they may get a full refund minus $10 for the proof.
A representative may try to contact you to to confirm your credit card information or personalization for security purposes.
Products can take up to four weeks to be delivered. If express rush is selected then a customer is guaranteed to receive their products within 10 days of proof approval.
FOR INTERNATIONAL SHIPPING ONLY: We do not assume responsibility for any duty fees, brokerage charges, or any other charges that your country may incur due to the importation of your package. If you are charged these fees, they come specifically from your country and not Wedlock Favors & Invitations or our manufacturer.
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What is your privacy policy?
Information Collection The Company is the sole owner of the information collected on our web sites. The Company collects information from our users at different points on this web site. Registration In order to browse this web site, a user need not register. To use advanced web site features, such as online personalization, save my work or email to a friend, a user must complete a short registration form where we will ask for the user's name and email address. The user's email address becomes the user's login ID. Account security is protected by asking for a user defined password. Please do not share your password with anyone. If lost or forgotten, we have provided recovery features to help you retrieve your forgotten password. Registration enables us to establish a user account for you, and enables the advanced features. We also use this information to provide a more personalized experience on our site. Order When ordering, we request additional information from the user. This includes contact information (such as phone number, and address) for billing and shipping, and financial information (such as credit card number, expiration date or checking account number and bank routing number). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user. Referrals We believe in helping others. We believe that our customers may wish to share their good experiences on our site with their friends and relatives who may also be interested in similar products. To this end, we may ask our customers to provide us with email addresses of others who may enjoy visiting our site. We will send a promotional email to those referred, containing a link to our web site. We will identify you as the person who has referred them to us. Referring others to us is always voluntary. Information Use Cookies A cookie is a piece of data stored on the user's computer tied to information about the user. We use session ID cookies and persistent cookies. Once users close the browser, the session ID cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. By allowing a cookie from our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in some marketing promotions that may be offered from time to time, to users matching a specific profile. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. Log Files Like most standard web sites, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. The information we gather through log files is never tied to your personally identifiable information. We reserve the right to share information we gather in the aggregate, through the use of log files. Communications from the Site Special Offers and Updates We send new registrants a welcoming email to verify password and username. Established members may occasionally receive information on products, services and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-in/out & Update section. Service Announcements Service announcements are not promotional in nature. They are sent to our customers to provide specific services or information. For instance, when a customer's order is shipped from our manufacturing facility, we will advise the customer by email of the shipping specifics, and provide (if applicable) a tracking number, and method for the customer to track their order. We may send email notices to our users advising them of changes to this policy, or to our terms and conditions. Additionally, from time to time, we may send a service email to all our users in order to clean our database. Such messages allow us to purge invalid email addresses, and also afford all users an opportunity to review and change, if desired, their opt in/opt out status. Customer Service We communicate with users on a regular basis to provide requested services. In regard to issues relating to their account we may reply via email or phone, fax, postal mail, or such other communications as we deem most appropriate. Sharing Legal Disclaimer Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. Third Party Intermediaries We use third party credit card processing and check processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Business Transitions In the event the Company goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Opt-in/out & Update By using our web site, our users agree to the uses of information described in this statement, and are "opting-in" to receive communications as herein described. Our users always have a choice. They are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site. Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by following the opt-out instructions contained in the email. Our users may update their information in "My Account" at any time. Links This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. Surveys & Contests From time to time, our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes. Email To Friend If a user elects to use our Email To Friend feature, for inviting a friend or relative to comment on a particular project the user is working on, we provide a form for our user to enter the friend?s email address, their own email address (to identify who it is from) and to add a note to the friend. The Company will automatically send the friend an email containing a link to preview the user's work. The friend will only be able to view the user's project. The friend will not have access to the user's account, personal information or other projects. The friend will not be able to change, edit, modify, add or delete anything from the user's account or saved work file. The Company may add text to your email to a friend, offering the visiting friend the opportunity to establish their own account. Special promotional offers may also be inserted in the email invitations to your friends. The Company NEVER harvests the email addresses you insert in the email to a friend form, for any purpose, including follow on promotional emails. We do not send unsolicited promotional emails. Security This web site takes reasonable precautions to protect our users' information. When users submit sensitive information via the web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Personal Information We use the information internally, to insure the accurate and timely fulfillment of the user's order. We may also use the information internally, for specific marketing or promotional campaigns, as described within this statement. We may share some information with our affiliate partners and/or our third-party affiliate management company, to ensure proper payment of affiliate commissions. From time to time, we may sell, license or rent lists, containing your name and address information, but never email address, credit card or payment information, to others, unless you request us not to do so. Our users? election, to have their information shared, or withheld, may be changed at time of ordering. We NEVER sell, license or rent your email address to others. Billing Information Billing information, including credit card account numbers, expiration dates, checking account numbers and bank routing identifiers are never shared with third parties, except those companies associated with order and payment processing. SSL Encryption Digital certificates encrypt data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities. SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. Our web site supports 128-bit sessions. Additional Information Children's Guidelines The Company is committed to protecting the online privacy of children. We will not knowingly or intentionally collect personal information from or about children under the age of 16 without prior parental consent. If you are under 16 and would like to purchase items from the Company, or provide personal information about yourself or your family, please ask a parent or guardian for assistance. The Company cannot prevent minors from visiting this site. The Company must rely on parents, guardians and those responsible for supervising children under the age of 16 to decide which materials are appropriate for such children to view and/or purchase. Each time you purchase a product from this site, or provide information about yourself or your family, you are representing to the Company that you are 16 years or older. Notification of Changes We reserve the right to make changes to this policy at our sole discretion. If we change our privacy policy, we will post the new, updated privacy statement on our web site, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may, at our option, send an email notification to our users, advising them of changes to this policy, or changes in our terms and conditions.
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